Vahanse Vendor / Service Provider Agreement
Status: DRAFT — FOR LEGAL REVIEW — NOT FOR EXECUTION
Version: 0.9 - Counsel Review Draft
Draft date: 31 August 2026
Operator: Vahanfin Solutions Private Limited (CIN U52290JH2023PTC021512)
Brand: Vahanse
Head office: Vahanfin Solutions Pvt Ltd, Nabibux House, 3rd Floor, Vakola Bridge Road, Santacruz (E), Mumbai 400 055, Maharashtra, India
This document is a Vahanse-specific working draft prepared for Vahanfin Solutions Private Limited (CIN U52290JH2023PTC021512), which operates the Vahanse brand. It is not legal advice and must be reviewed, approved and adapted by qualified Indian counsel before publication, signature or reliance. Commercial values, support contacts, regulatory representations, security commitments, service levels and any customer-specific terms must be validated against actual operations and contracts.
Purpose: Execution agreement for RTO/court/compliance/documentation vendors and service professionals.
Audience: Independent service providers and execution partners
1. Appointment and Independent Status
Vahanse may assign eligible Service Orders to Vendor on a non-exclusive, independent-contractor basis. Vendor has no authority to bind Vahanse or the customer, make legal guarantees or represent that it is a government officer.
2. Onboarding and KYC
Vendor must provide accurate identity/business, bank, GST/tax, address, experience, authorization and service-coverage information requested by Vahanse. Vahanse may conduct background, reference and performance checks and may reject or suspend onboarding.
3. Service Eligibility and Territory
Vendor may accept only services, states/RTOs/courts and vehicle categories enabled in its profile. Vendor must immediately report any loss of capability, legal eligibility or operational access.
4. Work Assignment and Acceptance
Each Work Order will specify service, location, target TAT, documents, approved cost and required proof. Vendor must accept/reject within the configured time and may not subcontract without prior approval.
5. Official and Customer Funds
Vendor must use funds only for the assigned purpose and maintain evidence for government/Authority payments. Vendor must never alter or fabricate receipts, demand unauthorized cash, or retain unspent customer/Authority funds.
6. No Bribery or Facilitation Payments
Vendor must not offer, promise, authorize or make any bribe, kickback, facilitation payment or other unlawful payment to an Authority or third party. Any request for an irregular payment must be escalated to Vahanse and not passed to the customer as an official requirement.
7. Documents and Data Security
Vendor will access customer/vehicle data only for the assigned Work Order, store it securely, not copy/share it for unrelated use, and return/delete it after completion according to Vahanse instructions and law.
8. Status Updates
Vendor must update defined milestones accurately and promptly, including document received, submitted, Authority pending, deficiency, appointment/inspection, completed, receipt/document issued and exception/rejection.
9. Proof of Completion
A Work Order is complete only when required official receipt/document/evidence is uploaded and passes Vahanse quality checks. Screenshots or self-created documents are not substitutes for official evidence where official evidence is required.
10. SLA and Quality
Vendor will meet the TAT and quality requirements in the Vendor SLA. Repeated delay, false status, rejected work, customer complaint, data breach, missing documents or reconciliation mismatch may reduce allocation, trigger rework/service credits, or lead to suspension.
11. Pricing and Rate Card
Vendor will be paid only the approved rate plus pre-approved reimbursable costs. No price change is valid without Vahanse approval before the cost is incurred, except unavoidable statutory increases evidenced by official source.
12. Invoicing and Settlement
Vendor must submit compliant invoices/supporting records. Vahanse may offset refunds, rework, unsupported expenses, duplicate claims, penalties/service credits and customer loss attributable to Vendor, subject to reasonable evidence and dispute process.
13. Tax
Vendor is responsible for GST, income tax, TDS documentation and statutory registrations applicable to Vendor. Vahanse may deduct TDS or other amounts required by law.
14. Customer Interaction
Vendor may contact customers only as required for assigned work and using approved channels. Vendor may not solicit Vahanse/Partner customers for competing or unrelated services using data obtained through Vahanse.
15. Record Keeping and Audit
Vendor will maintain Work Order, payment, receipt and compliance records for at least the period required by law or [3/5] years, whichever is longer where contractually appropriate. Vahanse may audit records relevant to assigned work.
16. Confidentiality and IP
Customer lists, documents, platform information, pricing and workflows are confidential. Vendor receives no ownership in Vahanse technology or customer data.
17. Insurance and Personnel
Vendor is responsible for its personnel, employment obligations and insurance reasonably appropriate to its activities. Vendor personnel are not Vahanse employees.
18. Complaints and Rework
Vendor will cooperate promptly in complaint investigation and rework attributable to Vendor error at no additional professional charge, excluding new Authority/statutory fees not caused by Vendor.
19. Fraud and Immediate Termination
Fabricated receipts, misappropriation, bribery, unauthorized data use, identity fraud, false status or deliberate customer overcharging are material breaches permitting immediate suspension/termination and recovery/indemnity.
20. Indemnity and Liability
Vendor will indemnify Vahanse, its partners and affected customers for direct losses and third-party claims caused by Vendor fraud, unlawful payments, data breach, document fabrication, unauthorized acts, negligence or legal breach, subject to counsel-approved limitations for ordinary breaches.
21. Dispute and Governing Law
Indian law applies. Operational invoice disputes will be escalated to Vendor Management/Finance first. Unresolved contractual disputes will be arbitrated by a sole arbitrator seated in Mumbai, Maharashtra, unless the Vendor Schedule states otherwise.
Annexures / Schedules
- Vendor KYC Checklist
- Service/Geography Matrix
- Rate Card
- Vendor SLA
- Settlement Rules
- Data & Confidentiality Requirements
- Code of Conduct