TERMS OF USE

Document Particular	Details
Document Name	Vahanse Terms of Use
Legal Entity	Vahanfin Solutions Private Limited
Brand / Platform	Vahanse
Website	www.vahanse.com
Version	1.0
Effective Date	1 September 2026
Last Updated	1 September 2026
Document Owner	Vahanfin Solutions Private Limited
Approval	[TO BE APPROVED BY AUTHORISED SIGNATORY / LEGAL COUNSEL]

DRAFT FOR LEGAL REVIEW BEFORE PUBLICATION

1. INTRODUCTION

These Terms of Use (“Terms”) govern your access to and use of:

[www.vahanse.com](http://www.vahanse.com)

and any related Vahanse website, web application, portal, dashboard, white-label interface, API, embedded functionality or other digital service made available by Vahanfin Solutions Private Limited under the “Vahanse” brand.

For purposes of these Terms:

“Vahanse”, “Company”, “we”, “us” or “our” means Vahanfin Solutions Private Limited;
“Platform” means the Vahanse website and applicable software, dashboards, APIs, applications, modules and related services;
“User”, “you” or “your” means any person or entity accessing or using the Platform;
“Business Customer” means an enterprise, fleet, partner, dealer, insurer, finance company, logistics operator, technology platform, white-label partner, API customer or other organisation using Vahanse;
“Services” means the technology, workflow, monitoring, transaction, service-management and related functionality made available through Vahanse.

Vahanse provides technology infrastructure and workflows relating to vehicle compliance and associated vehicle services.

These may include, depending on availability and your applicable plan:

vehicle information;
vehicle compliance monitoring;
challan information and workflows;
court and virtual-court workflow assistance;
fitness monitoring;
permit monitoring;
national permit monitoring;
insurance monitoring;
PUC monitoring;
road-tax monitoring;
vehicle document management;
renewal workflows;
RTO-related workflow assistance;
service-order management;
payments;
enterprise fleet compliance;
white-label infrastructure;
API and embedded services;
Compliance Gate;
document and receipt management;
partner/vendor workflow;
reconciliation and reporting.

Certain underlying services may involve independent third-party service providers, external data providers, payment processors, government portals, courts, RTOs, statutory authorities or other external systems.

2. ACCEPTANCE OF THESE TERMS

By accessing, browsing, registering for, logging into or otherwise using Vahanse, you agree to these Terms.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

If you do not agree with these Terms, you should not use the Platform.

Additional terms may apply to specific services, including:

Enterprise MSA;
White-Label Agreement;
API Agreement or API Terms;
Data Processing Agreement;
Service Level Agreement;
Partner Agreement;
Vendor Agreement;
Commercial Schedule;
Statement of Work;
Refund and Cancellation Policy;
Privacy Policy;
Acceptable Use Policy.

Where a separately executed agreement expressly conflicts with these Website Terms, the executed agreement will generally prevail for the subject matter it governs.

3. ELIGIBILITY

You must be at least 18 years of age and legally capable of entering into a binding agreement to create an account or purchase services from Vahanse.

By using Vahanse, you represent that:

you have legal capacity to enter into these Terms;
information provided by you is accurate;
you will use Vahanse only for lawful purposes;
where you act for a company, you are authorised to do so;
where you submit vehicle/customer information, you have the authority or lawful basis required to do so.

Vahanse may refuse, restrict or terminate access where eligibility, authority or submitted information cannot reasonably be verified.

4. NATURE OF VAHANSE

Vahanse is a Vehicle Compliance Infrastructure platform.

Vahanse may provide:

technology;
information display;
compliance monitoring;
workflow orchestration;
transaction management;
order management;
document management;
APIs;
notifications;
service-provider coordination;
enterprise reporting;
white-label infrastructure.

Vahanse is not merely an RTO agent or middleman.

However, not every underlying service is performed directly by Vahanse.

Depending on the service, fulfilment may involve:

government authorities;
RTOs;
courts;
virtual courts;
authorised data sources;
insurers;
payment gateways;
service professionals;
vendors;
partners;
other third-party service providers.

5. NO GOVERNMENT AFFILIATION UNLESS EXPRESSLY STATED

Unless specifically stated and supported by written authorisation, Vahanse is not:

a government department;
an RTO;
a court;
a statutory authority;
Parivahan;
NIC;
or any other government agency.

Use of government-derived, authority-derived or third-party information does not by itself imply endorsement, authorisation, partnership or affiliation.

Any government logo, terminology, data field or link displayed for informational or functional purposes remains subject to the rights of its respective owner.

6. USER ACCOUNTS

Certain features require an account.

You agree to:

provide accurate registration information;
maintain current contact information;
protect account credentials;
restrict unauthorised access;
notify Vahanse of suspected unauthorised activity.

You are responsible for activities conducted using your account unless arising solely from Vahanse's own breach or misconduct.

You must not:

share credentials with unauthorised persons;
impersonate another person;
create accounts using false information;
circumvent account restrictions;
attempt to access another customer's information.

Vahanse may suspend or disable compromised accounts where reasonably necessary to protect users or the Platform.

7. BUSINESS AND ENTERPRISE ACCOUNTS

A Business Customer may establish multiple:

users;
branches;
departments;
roles;
categories;
vehicle groups;
API credentials;
permissions.

The Business Customer is responsible for:

determining authorised users;
assigning permissions;
maintaining employee access;
removing access when employment/authority ends;
ensuring its personnel comply with these Terms;
ensuring uploaded data is lawfully processed.

Vahanse may rely on instructions given by an authorised account administrator.

8. VEHICLE INFORMATION

Users may add, submit, upload, search or monitor vehicle information.

Depending on the applicable product and legally available source, information may include:

registration details;
vehicle class;
maker/model;
validity dates;
insurance;
permit;
fitness;
PUC;
road tax;
hypothecation;
challans;
court status;
blacklist indicators;
other compliance-related information.

Vehicle information may originate from:

user submissions;
enterprise systems;
APIs;
third-party providers;
official/public sources;
government systems.

Vahanse does not guarantee that every source will be:

continuously available;
complete;
error-free;
immediately updated;
identical to another source.

Where official confirmation is legally required, the relevant government/authority record should be treated as authoritative.

9. CHALLAN SERVICES

Vahanse may facilitate visibility, monitoring, payment or processing workflows for various challan categories where supported.

These may include:

online challans;
virtual-court challans;
court challans;
other authority-linked challans.

Availability varies by:

state;
authority;
offence;
case status;
court;
vehicle;
technical integration;
applicable law.

Vahanse does not guarantee that every challan can be:

paid online;
settled;
reduced;
transferred;
recalled;
reversed;
closed within a particular period.

10. COURT AND VIRTUAL-COURT MATTERS

Court proceedings and authority decisions are outside Vahanse's control.

Where Vahanse assists with a court-related service:

the final outcome remains with the competent court or authority;
hearing/listing dates may change;
additional documents may be requested;
a matter may become ineligible for a particular workflow;
penalties or orders may change;
government/court systems may experience outages.

No representation by Vahanse should be interpreted as a guarantee of:

dismissal;
reduction;
settlement amount;
favourable order;
specific completion date.

11. RTO AND VEHICLE-COMPLIANCE SERVICES

Depending on location and availability, Vahanse may facilitate workflows relating to:

registration;
fitness;
permit;
national permit;
PUC;
road tax;
ownership transfer;
NOC;
hypothecation;
vehicle documentation;
renewals;
related vehicle services.

Final approval is subject to:

applicable law;
competent authority;
document correctness;
inspection requirements;
government fee;
authority discretion;
vehicle condition;
customer eligibility.

12. SERVICE REQUESTS AND ORDERS

When you submit a service request, Vahanse may create an order or work item.

An order may pass through statuses such as:

**Created

→ Documentation Pending

→ Payment Pending

→ Assigned

→ Processing

→ Authority Pending

→ Completed

→ Verified

→ Closed**

Status terminology may differ by product.

A service request does not guarantee acceptance.

Vahanse may decline, suspend or cancel a request where:

required documentation is unavailable;
service is not supported;
information appears inaccurate;
payment is incomplete;
authority restrictions apply;
legal or compliance concerns arise;
fulfilment is not reasonably possible.

13. CUSTOMER RESPONSIBILITIES

You agree to provide:

accurate information;
correct vehicle details;
valid documents;
required authorisations;
timely responses;
applicable fees;
cooperation reasonably necessary to complete the service.

You are responsible for losses or delays arising from materially:

incorrect information;
expired documentation;
unauthorised submissions;
failure to respond;
misleading information;
forged documents;
failure to complete required physical/authority steps.

14. USER CONTENT AND DOCUMENTS

Users may submit:

documents;
images;
files;
comments;
remarks;
vehicle information;
payment evidence;
authorisations;
communications;
other information (“User Content”).

You retain rights in your User Content, subject to applicable law.

You grant Vahanse a limited right to access, process, reproduce, store, transmit and share User Content only as reasonably necessary to:

provide services;
complete orders;
perform contractual obligations;
maintain records;
comply with law;
protect the Platform.

You represent that you have authority to provide such content.

15. PROHIBITED CONTENT

You must not submit:

forged documents;
fraudulent records;
misleading information;
information obtained unlawfully;
malware;
harmful code;
content infringing third-party rights;
content intended to facilitate fraud or unlawful activity.

Vahanse may remove, restrict or preserve information where reasonably necessary for security, legal compliance or investigation.

16. RULES OF CONDUCT

You must not:

use Vahanse for unlawful activity;
attempt unauthorised access;
access another customer's account;
bypass authentication;
interfere with infrastructure;
introduce malware;
overload Vahanse systems;
scrape data except where expressly authorised;
bypass API rate limits;
reverse engineer proprietary software except where such restriction is prohibited by law;
resell restricted data without authorisation;
misuse vehicle or personal information;
impersonate Vahanse or a government authority;
make false government-affiliation claims;
use the Platform to commit fraud;
use API credentials belonging to another organisation;
circumvent pricing or billing;
manipulate transaction records;
engage in unlawful automated extraction;
use services contrary to applicable law or contract.

Additional restrictions may appear in the Acceptable Use Policy or API Terms.

17. WHITE-LABEL SERVICES

Vahanse may allow eligible businesses to use Vahanse infrastructure under their own:

brand;
logo;
colours;
domain;
commercial configuration.

Where you interact with a Vahanse-powered white-label platform, the applicable partner may manage the customer-facing relationship.

Responsibilities between Vahanse and the partner may be governed by a separate White-Label Agreement.

White-label partners must not:

misrepresent themselves as government authorities;
make unsupported regulatory claims;
guarantee outcomes not controlled by Vahanse;
misuse Vahanse technology or customer data.

18. API AND EMBEDDED SERVICES

API customers may access functionality using authorised credentials.

Use of APIs may additionally be governed by:

API Terms;
commercial schedule;
DPA;
SLA;
technical documentation.

API customers are responsible for:

protecting credentials;
authorised usage;
rate limits;
lawful processing;
access controls;
their downstream implementation.

Vahanse may rotate or revoke API credentials where necessary for security, non-payment, misuse or material contractual breach.

19. COMPLIANCE GATE

Vahanse may provide a configurable compliance decisioning product called Compliance Gate.

It may evaluate information such as:

registration;
insurance;
fitness;
permit;
PUC;
challan status;
customer-defined conditions.

Outputs may include:

PASS;
REVIEW;
ACTION REQUIRED;
BLOCK;
or other customer-configured indicators.

Compliance Gate is a technology decision-support layer.

It does not replace:

legal advice;
official government verification;
statutory inspection;
competent authority decisions.

Business Customers remain responsible for configuring and applying their operational rules.

20. PRICING AND FEES

Prices may include one or more of:

government/authority fee;
statutory charge;
Vahanse service fee;
convenience fee;
technology fee;
platform fee;
vendor/service-provider cost;
API usage fee;
transaction fee;
implementation fee;
subscription;
taxes.

The applicable amount should be shown:

before purchase;
in a quotation;
Proforma Invoice;
commercial schedule;
order;
contract;

as applicable.

Prices may vary by:

service;
state;
RTO;
court;
vehicle category;
authority;
vendor cost;
urgency;
transaction type.

21. TAXES

Applicable taxes, including GST where applicable, will be charged in accordance with Indian law.

Customers are responsible for providing accurate:

legal name;
billing address;
GSTIN;
tax information.

22. PAYMENTS

Payments may be processed through authorised payment service providers.

Payment options may include, where available:

UPI;
cards;
net banking;
bank transfer;
other payment methods.

You authorise the applicable payment provider to process payment information necessary to complete the transaction.

Vahanse may refuse to process an order until required payment is received.

23. REFUNDS AND CANCELLATIONS

Refund eligibility depends upon the relevant stage of service.

Different treatment may apply:

Before Processing

Cancellation may be permitted subject to applicable terms.

After Work Assignment

Administrative, vendor or processing costs may become non-refundable.

Government Fee Paid

A fee already deposited with a government body, court or authority may be refundable only if that authority permits refund.

Service Completed

Completed services are generally not cancellable.

Customer Documentation Failure

Costs already incurred may be deducted.

Duplicate Payment

Verified duplicate payments may be refunded.

Technical Failure

Refund/reprocessing will depend upon the nature of failure.

Refer to the separate:

Vahanse Refund & Cancellation Policy

for details.

24. THIRD-PARTY AND GOVERNMENT SERVICES

The Platform may depend on:

government portals;
RTO systems;
court systems;
third-party APIs;
insurance systems;
payment providers;
communications providers;
cloud infrastructure;
vendors.

Vahanse does not control such systems.

Accordingly, Vahanse cannot guarantee continuous:

availability;
speed;
accuracy;
functionality;
response time.

25. DATA ACCURACY

Vahanse seeks to present available information accurately.

However:

source information may contain errors;
government records may not update immediately;
third-party APIs may be unavailable;
different databases may show different statuses;
court/RTO records may change.

Users should independently confirm critical information where required.

26. SERVICE TIMELINES

Any processing timeline displayed by Vahanse should generally be treated as an estimate, unless an executed agreement expressly provides a Vahanse-controlled SLA.

Timelines may be affected by:

authority workload;
holidays;
court availability;
RTO operations;
inspection;
portal downtime;
customer documents;
third-party processing;
legal restrictions.

Vahanse should not be liable solely because an authority-controlled process exceeds an estimated timeframe.

27. SERVICE LEVEL AGREEMENTS

Enterprise customers may have a separate SLA.

A Vahanse SLA may distinguish between:

Vahanse-Controlled Metrics

support response;
application availability;
assignment;
notification;
platform incident response.

and:

External Dependencies

RTO processing;
court hearings;
government data updates;
external portal uptime;
insurance issuance;
third-party approvals.

External dependencies are ordinarily excluded from platform uptime calculations unless expressly stated otherwise.

28. PRIVACY

Use of Vahanse is subject to the Vahanse Privacy Policy.

The Privacy Policy explains how Vahanse may:

collect;
use;
process;
retain;
disclose;
secure

Personal Data.

Users should read the Privacy Policy carefully.

29. DATA PROCESSING BY BUSINESS CUSTOMERS

Businesses submitting information to Vahanse represent that they have appropriate:

authority;
consent where required;
contractual basis;
other lawful basis;

to provide and process the relevant information.

Vahanse may enter into a separate Data Processing Agreement with Enterprise, API or White-Label customers.

30. INTELLECTUAL PROPERTY

Unless otherwise stated, Vahanse and/or its licensors own rights in:

software;
source code;
design;
interface;
database structures;
platform architecture;
trademarks;
logos;
documentation;
APIs;
graphics;
text;
workflows;
reports;
proprietary technology.

These Terms do not transfer ownership.

Users receive only a limited, revocable, non-exclusive right to access the Platform for authorised purposes.

31. VAHANSE BRAND

“Vahanse”, associated logos, product names and related branding are proprietary marks of Vahanfin Solutions Private Limited or used under appropriate rights.

No user may use Vahanse branding in:

marketing;
domain names;
advertisements;
applications;
customer communication;

without applicable authorisation.

White-label and partner customers may receive specific branding rights under separate contracts.

32. THIRD-PARTY INTELLECTUAL PROPERTY

Government, third-party and partner names, logos, databases, trademarks and other materials remain property of their respective owners.

Reference to them does not imply endorsement unless expressly stated.

33. LINKS TO OTHER WEBSITES

Vahanse may provide links to:

government portals;
payment websites;
partner websites;
third-party services.

Such links are provided for convenience or service functionality.

Vahanse does not control and is not responsible for:

external content;
external security;
external privacy policies;
external availability.

Users access external websites subject to their applicable terms.

34. COMMUNICATIONS AND NOTIFICATIONS

Vahanse may send:

Transactional Communications

OTP;
payment status;
order updates;
compliance alerts;
expiry reminders;
service notifications;
security messages.

Business/Marketing Communications

Where permitted:

product updates;
offers;
newsletters;
partnership information.

Marketing preferences may generally be changed through the available opt-out mechanism.

Important service communications may continue while an active account/service relationship exists.

35. DISCLAIMERS

Except where expressly agreed otherwise, Vahanse is provided on an:

“AS IS” AND “AS AVAILABLE”

basis.

To the maximum extent permitted by applicable law, Vahanse does not warrant that:

every service will always be available;
external information will always be accurate;
government systems will always be accessible;
every challan can be paid;
every court matter can be settled;
a fine will be reduced;
an RTO application will be approved;
every compliance issue will be detected immediately;
all external data is complete;
the Platform will be uninterrupted or error-free.

Nothing on the Platform constitutes legal advice.

36. NO GUARANTEE OF GOVERNMENT OR COURT OUTCOME

Vahanse cannot control decisions made by:

courts;
government departments;
police authorities;
RTOs;
transport departments;
statutory authorities.

Accordingly, Vahanse does not guarantee:

approval;
waiver;
dismissal;
reduction;
processing;
registration;
permit issuance;
renewal;
transfer;
removal of blacklist;
settlement;
any specific authority outcome.

37. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law and subject to any separately executed agreement:

Vahanse will not be liable for indirect, incidental, special, punitive or consequential damages arising from use of the Platform.

This may include:

loss of profits;
loss of revenue;
loss of business;
loss of opportunity;
loss caused by government portal failure;
loss caused by inaccurate third-party information;
authority delay.

For paid business services, liability caps may be specified in the applicable:

Enterprise MSA;
White-Label Agreement;
API Agreement;
Order Form;
Commercial Schedule.

Nothing in these Terms excludes liability that cannot legally be excluded.

38. USER LIABILITY

Users are responsible for:

unlawful use;
fraudulent information;
forged documents;
unauthorised access;
credential sharing;
illegal processing of Personal Data;
violation of third-party rights;
breach of these Terms.

39. INDEMNITY

To the extent permitted by law, you agree to indemnify and hold harmless:

Vahanfin Solutions Private Limited, its affiliates, directors, officers, employees and authorised service providers

against claims, losses, liabilities and reasonable expenses arising from:

your breach of these Terms;
unlawful use;
unauthorised information submission;
infringement of third-party rights;
fraudulent documents;
misuse of API credentials;
violations of applicable law.

For Enterprise customers, indemnity provisions in an executed MSA will prevail where applicable.

40. SUSPENSION

Vahanse may suspend access where reasonably necessary because of:

security concerns;
non-payment;
suspected fraud;
unlawful use;
API abuse;
credential compromise;
contractual breach;
government/legal direction;
risk to the Platform.

Where appropriate, Vahanse may provide notice and an opportunity to remedy the issue.

41. TERMINATION

You may stop using the Platform subject to applicable outstanding contractual/payment obligations.

Vahanse may terminate an account for:

material breach;
fraudulent activity;
illegal use;
repeated payment default;
serious security abuse;
violation of applicable law;
conduct exposing Vahanse or others to material risk.

Enterprise termination rights may additionally be governed by the applicable contract.

42. EFFECT OF TERMINATION

Following termination:

access may be disabled;
outstanding fees remain payable;
necessary records may be retained;
data may be returned/deleted according to contract and law;
API credentials may be revoked;
customer-facing branding may need to be removed.

Clauses intended to survive termination will remain effective, including where applicable:

confidentiality;
intellectual property;
liability;
indemnity;
payments;
dispute resolution.

43. FORCE MAJEURE

Vahanse will not be responsible for delay or failure caused by events beyond reasonable control, including:

government action;
court closure;
RTO closure;
internet failure;
telecom failure;
upstream API failure;
government portal outage;
natural disaster;
flood;
fire;
epidemic;
war;
civil disturbance;
cyberattack not reasonably preventable;
labour disruption;
changes in law.

44. GOVERNING LAW

These Terms shall be governed by the laws of India.

45. DISPUTE RESOLUTION AND JURISDICTION

The parties should first attempt to resolve disputes through good-faith discussion.

Subject to any arbitration or dispute-resolution mechanism contained in a separately executed agreement, courts at:

Mumbai, Maharashtra, India

shall have jurisdiction, subject to final legal review and applicable law.

Enterprise agreements may provide for a separate arbitration mechanism.

46. CHANGES TO THESE TERMS

Vahanse may update these Terms periodically because of:

regulatory changes;
product changes;
technology changes;
business requirements;
security changes.

The latest version will state its effective or updated date.

Material changes may be notified through:

Website notice;
account notice;
email;
other appropriate means.

Continued use following an applicable effective date may constitute acceptance where legally permitted.

47. SEVERABILITY

If any provision is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

48. NO WAIVER

Failure by Vahanse to enforce a right does not constitute a permanent waiver of that right.

49. ASSIGNMENT

Users may not assign contractual rights or obligations without Vahanse's prior written consent where required.

Vahanse may assign these Terms as part of:

restructuring;
merger;
acquisition;
sale;
corporate reorganisation;

subject to applicable law.

50. ENTIRE AGREEMENT

These Terms, together with incorporated policies and applicable product/service terms, constitute the agreement governing ordinary Website/Platform use.

For customers with signed contracts, the signed agreement will control to the extent specified therein.

51. ADDITIONAL TERMS

Specific products may have additional terms.