Vahanse Refund and Cancellation Policy

Status: DRAFT — FOR LEGAL REVIEW — NOT FOR EXECUTION

Version: 0.9 - Counsel Review Draft

Draft date: 31 August 2026

Operator: Vahanfin Solutions Private Limited (CIN U52290JH2023PTC021512)

Brand: Vahanse

Head office: Vahanfin Solutions Pvt Ltd, Nabibux House, 3rd Floor, Vakola Bridge Road, Santacruz (E), Mumbai 400 055, Maharashtra, India

This document is a Vahanse-specific working draft prepared for Vahanfin Solutions Private Limited (CIN U52290JH2023PTC021512), which operates the Vahanse brand. It is not legal advice and must be reviewed, approved and adapted by qualified Indian counsel before publication, signature or reliance. Commercial values, support contacts, regulatory representations, security commitments, service levels and any customer-specific terms must be validated against actual operations and contracts.

Purpose: Public rules for cancellation, refunds and failed transactions.

Audience: Direct users and transaction customers

1. Purpose

This policy explains how Vahanse handles cancellation and refund requests. Refund eligibility depends on the service stage, amounts already committed to Authorities/Third-Party Providers, customer documentation and applicable law.

2. Before Processing Starts

If a cancellable Service Order has not been assigned, submitted, paid onward or otherwise materially processed, Vahanse may cancel it and refund eligible amounts, less any clearly disclosed non-refundable payment-gateway/processing cost to the extent permitted by law.

3. After Assignment or Work Commences

Once an order is assigned and substantive work has started, Vahanse may deduct earned service/processing cost and non-refundable third-party costs. The refundable balance, if any, will be communicated with the cancellation decision.

4. Authority/Government Amounts

Amounts already paid to an Authority or government portal are refundable only if and when that Authority refunds them or applicable law requires Vahanse to refund independently. Vahanse cannot reverse an official payment merely because a customer changes its mind.

5. Third-Party and Vendor Costs

Pre-approved non-recoverable costs actually incurred for inspection, documentation, insurer, courier, professional/vendor or other third-party processing may be deducted where permitted and supported.

6. Court and Challan Matters

A challan/court request cannot be cancelled after an Authority transaction has been completed or irrevocably submitted where reversal is unavailable. Fine reduction, court disposal or Authority outcome is not guaranteed. If Vahanse cannot process an eligible request before such commitment, the unincurred amount will be refunded according to this policy.

7. Customer Documentation Failure

If processing cannot proceed because the customer fails to provide required documents/attendance/authorization after reasonable reminders, Vahanse may close the order. Refund will be limited to amounts not already earned or irrevocably incurred.

8. Service Rejected by Authority

Authority rejection does not automatically make Vahanse service fees refundable where Vahanse completed the agreed processing correctly. If rejection was caused by a Vahanse or Vendor error, Vahanse may rework the request or refund the affected service component as appropriate.

9. Duplicate Payment

Verified duplicate customer payments for the same payable obligation will be refunded after reconciliation, except where both payments were successfully applied to distinct liabilities.

10. Payment Failure / Amount Debited

If the gateway/bank shows a failed transaction but the customer account is debited, Vahanse will reconcile with the payment provider. Automatic reversal timing depends on the bank/gateway. If funds settle to Vahanse without a corresponding successful order, Vahanse will initiate refund after verification.

11. Refund Method and Time

Approved refunds will generally be sent to the original payment method or verified bank account. Vahanse will initiate the refund within [5–10] business days after approval/reconciliation; the receiving bank/payment provider may require additional time.

12. Non-Refundable Items

Completed service charges, consumed API usage, completed professional/vendor work, valid Authority payments, insurance premiums subject to insurer cancellation terms, taxes already lawfully due and other expressly disclosed non-refundable items may not be refundable except as required by law.

13. How to Request

Customer should provide order ID, vehicle number, payer details, reason and supporting evidence through the designated support channel. Vahanse may verify identity/authority before refunding.

14. Consumer Rights

Nothing in this policy limits non-waivable rights available under applicable consumer law. Where this policy conflicts with a mandatory legal right, the mandatory right prevails.