Vahanse Platform Terms of Service

Status: DRAFT — FOR LEGAL REVIEW — NOT FOR EXECUTION

Version: 0.9 - Counsel Review Draft

Draft date: 31 August 2026

Operator: Vahanfin Solutions Private Limited (CIN U52290JH2023PTC021512)

Brand: Vahanse

Head office: Vahanfin Solutions Pvt Ltd, Nabibux House, 3rd Floor, Vakola Bridge Road, Santacruz (E), Mumbai 400 055, Maharashtra, India

This document is a Vahanse-specific working draft prepared for Vahanfin Solutions Private Limited (CIN U52290JH2023PTC021512), which operates the Vahanse brand. It is not legal advice and must be reviewed, approved and adapted by qualified Indian counsel before publication, signature or reliance. Commercial values, support contacts, regulatory representations, security commitments, service levels and any customer-specific terms must be validated against actual operations and contracts.

Purpose: Public terms governing access to Vahanse websites, dashboards and transaction workflows.

Audience: Website users, business users and customers

1. Operator and Acceptance

These Platform Terms govern access to and use of Vahanse, a brand operated by Vahanfin Solutions Private Limited, CIN U52290JH2023PTC021512, with its head office at Nabibux House, 3rd Floor, Vakola Bridge Road, Santacruz (E), Mumbai 400 055, Maharashtra, India.

By creating an account, accessing a dashboard, initiating a Service Order, using an API-enabled interface, or otherwise using Vahanse, the user agrees to these Terms and the applicable Privacy Policy, Refund/Cancellation Policy, Acceptable Use Policy and any order-specific terms. If the user acts for a company, the user represents that he or she is authorized to bind that company.

2. Nature of Vahanse

Vahanse is a vehicle compliance technology and workflow infrastructure platform. Depending on the applicable product, it may provide vehicle/compliance monitoring, dashboards, APIs, alerts, document workflows, pricing/order management, payment orchestration, task management, partner/vendor coordination, reporting and service-execution facilitation.

Certain underlying actions may be performed through Authorities, government portals, data sources, payment processors, insurers, independent professionals or other Third-Party Providers. Vahanse does not represent that it controls or can override an Authority or third-party system.

3. Definitions

“Vahanse” means the technology platform, interfaces, APIs, dashboards, workflows, documentation, software and related services made available under the Vahanse brand by Vahanfin Solutions Private Limited. “Authority” means any court, virtual court, police authority, transport department, RTO, government portal, statutory body or other governmental or quasi-governmental authority. “Third-Party Provider” means an independent data source, payment provider, service professional, insurer, vendor, technology provider or other third party used in connection with a Service. “Vehicle Data” includes registration identifiers, RC-related information, challan records, insurance/fitness/permit/PUC/tax status, documents, service history and related metadata. “Service Order” means a request initiated through Vahanse for a compliance, documentation, payment, facilitation, renewal, verification or related workflow.

4. Eligibility and Accounts

Users must provide accurate information, maintain current contact details and protect account credentials. Business accounts may include administrators, employees, branches or authorized users. The account owner is responsible for permissions granted to its users and for activity conducted using its credentials.

Vahanse may require business verification, KYC/KYB information, proof of authority over a vehicle or fleet, or additional documentation before enabling certain services.

5. Vehicle Authority and User Responsibility

The user must only submit, monitor or transact in relation to vehicles for which the user has a lawful basis and appropriate authority, consent or legitimate business relationship. The user is responsible for accuracy of vehicle numbers, documents and instructions submitted to Vahanse.

Vahanse may suspend or decline a request where ownership, authority, consent, documentation or transaction legitimacy is unclear.

6. Vehicle and Compliance Information

Vehicle and compliance information may be obtained from customer-provided records, publicly accessible or authorized sources, APIs, external data providers, government systems, historical records or other lawful sources. Source systems can be delayed, incomplete, unavailable or inconsistent.

Users must verify critical information directly with the relevant Authority where required before taking legal, financial, operational or safety-critical action.

7. Compliance Monitoring and Alerts

Monitoring, expiry alerts, exception flags, compliance scores or “ready/action required/review” indicators are workflow aids based on available information and configured rules. They are not legal opinions, statutory certificates or guarantees that a vehicle is legally compliant in every jurisdiction or circumstance.

8. Service Orders and Execution

A Service Order is accepted only when Vahanse confirms acceptance or processing. Vahanse may request additional documents, revise an estimate where source data changes, or reject a Service Order that cannot be processed lawfully or operationally.

Where a workflow involves an Authority or Third-Party Provider, processing is subject to that party’s procedures, availability, eligibility rules and discretion.

9. Challans, Courts and Authority Matters

Vahanse may facilitate visibility, payment, documentation, follow-up or assistance for eligible online, court or virtual-court challan workflows. Court listing, adjudication, compounding, fine reduction, waiver, settlement, disposal or record update is determined by the competent Authority and is not guaranteed by Vahanse.

No statement on Vahanse should be interpreted as a promise of a particular court outcome, penalty reduction or official processing date unless expressly recorded in a signed customer-specific contract and lawfully within Vahanse’s control.

10. RTO, Registration and Renewal Workflows

Registration, transfer, NOC, hypothecation, fitness, permit, tax, PUC, insurance and other vehicle workflows may require original documents, physical inspection, customer attendance, Authority approval or third-party action. Eligibility and government fees may vary by vehicle, state, RTO and applicable law.

11. Pricing, Fees and Taxes

Prices may include government/Authority amounts, third-party amounts, Vahanse platform/service charges, partner charges and applicable taxes. The checkout/order page, quotation or signed commercial schedule will control for the specific transaction.

Where an amount displayed is an estimate, Vahanse will seek approval before collecting a material additional amount unless the user has authorized a defined tolerance or automated pricing rule.

12. Payments

Payments may be processed through independent payment gateways or banking partners. Vahanse does not store full card credentials unless expressly stated and technically implemented in compliance with applicable requirements. Payment success does not itself mean an Authority workflow has been completed.

13. Refunds and Cancellations

Refund and cancellation eligibility is governed by the Vahanse Refund and Cancellation Policy and any service-specific quotation. Amounts already paid to an Authority, gateway, insurer, vendor or other non-refundable third party may be non-refundable to the extent lawfully incurred.

14. Documents and Digital Records

Users may upload or receive documents, receipts, acknowledgements or digital records through Vahanse. Users should retain copies of critical original documents. Vahanse may apply retention limits consistent with law, contract and its data-retention practices.

15. Third-Party Providers

Vahanse may coordinate with Third-Party Providers for execution. Unless expressly stated otherwise in writing, such providers are independent contractors and are not authorized to bind Vahanse or make regulatory guarantees on its behalf.

Vahanse may replace, suspend or restrict a provider for quality, legal, security or operational reasons.

16. APIs and Embedded Services

API, embedded, white-label and enterprise use may be subject to additional agreements, rate limits, commercial schedules and data restrictions. In case of conflict, the signed business agreement controls over these public Terms for the relevant service.

17. Acceptable Use

Users must comply with the Vahanse Acceptable Use Policy. Prohibited conduct includes unauthorized vehicle lookups, scraping, credential sharing, illegal resale of data, impersonation, fraud, payment abuse, malicious traffic and attempts to circumvent access controls.

18. Intellectual Property

Vahanse and its licensors retain all rights in the platform, software, designs, workflows, documentation, trademarks, APIs and non-customer proprietary materials. Users receive only a limited, revocable, non-transferable right to use Vahanse for authorized purposes during the applicable term.

19. Customer Data

As between Vahanse and a business customer, the customer retains its rights in customer-provided data, subject to the licenses reasonably required for Vahanse to deliver, secure, support and improve the contracted services. Personal data is handled under the Privacy Policy and applicable DPA where agreed.

20. Availability and Changes

Vahanse may modify interfaces, workflows or source integrations to maintain security, legal compliance, functionality or source compatibility. Planned material changes affecting contracted enterprise functionality will be handled under the applicable agreement where required.

21. Disclaimers

To the maximum extent permitted by law, Vahanse is provided subject to source availability and applicable service terms. Vahanse does not warrant that every government or third-party record is current, error-free or continuously available, or that every Service Order will result in an approval by an Authority.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Vahanse will not be liable for indirect, incidental, special, exemplary or consequential loss, or for loss caused solely by an Authority, third-party source, customer instruction, inaccurate customer data, force majeure or unlawful use. Any monetary cap for a business customer will be governed by the signed agreement; consumer rights that cannot lawfully be excluded remain unaffected.

23. Indemnity

A business user will indemnify Vahanse against third-party claims arising from its unauthorized vehicle/data use, unlawful instructions, infringement, fraudulent activity, breach of confidentiality, or violation of law, except to the extent caused by Vahanse’s own breach or misconduct.

24. Suspension and Termination

Vahanse may suspend or terminate access for non-payment, security risk, suspected fraud, unlawful conduct, repeated policy breach, source restrictions or where required by law. Where practicable, business customers will receive notice and an opportunity to cure non-urgent breaches.

25. Governing Law and Disputes

These Terms are governed by the laws of India. Subject to non-waivable consumer rights and any mandatory forum, disputes with business users should first be escalated for good-faith resolution. If unresolved, the courts at Mumbai, Maharashtra will have jurisdiction, subject to any arbitration provision in a signed business agreement.

26. Changes and Contact

Vahanse may update these Terms by publishing a revised version and effective date. Material changes will be notified where legally or contractually required. Legal contact: contact@vahanse.com. Head office: Nabibux House, 3rd Floor, Vakola Bridge Road, Santacruz (E), Mumbai 400 055, Maharashtra, India.